Inform USA, a national nonprofit and membership association serving the Community Navigation/Information and Referral (I&R) sector, is seeking a visionary and strategic Executive Director to lead our organization into its next phase of growth and impact. With a membership base of over 1,000 organizations and 10,000 professionals, Inform USA sets the standard for excellence in I&R services across North America.

The Executive Director will work closely with the Board of Directors and staff to drive mission-focused strategy, manage operations and finances, foster innovation, and elevate Inform USA’s role as a national leader in human services. This is a fully remote position with travel required.

Position Requirements:

Qualified candidates will have a minimum of 5 years of experience as an executive or CEO in a related field such as human services, nonprofit leadership, public administration, association/membership organization or government programming, with a demonstrated track record of the following: 

• Business & Financial Acumen

Candidates should have experience overseeing the administration, budget, financial stewardship, and strategic direction of a similarly complex organization. This includes the ability to understand and manage an earned-income model operation that is largely dependent on sales and dues. 

• Nonprofit Experience in a Related Field

Understanding of the unique compliance, marketing and business-related challenges related to a nonprofit organization. Candidates should have previously reported to a board of directors. 

• People/Team Development

Experience in leading, developing, and empowering remote teams to achieve high performance. Demonstrated commitment to fostering inclusive, collaborative work environments and supporting professional growth.

• Change Management

Ability to lead and champion organizational change initiatives including identifying areas for improvement, developing change strategies, and guiding the organization through transitions with clear communication, stakeholder engagement, and thoughtful planning.

• Conference Management 

Inform USA produces a national in-person conference and a virtual conference annually. Candidates should have experience overseeing and designing a large-scale event or conference. 

• Communication Skills/Networking

Demonstrated ability to communicate effectively with diverse audiences, both in writing and verbally. Proven track record of building and maintaining strong professional networks, cultivating partnerships, and serving as a trusted representative in cross-sector collaborations.

• Cultural Awareness

Ability to work effectively with individuals from diverse backgrounds, communities, and perspectives. Proven commitment to equity, inclusion, and cultural humility in leadership, decision-making, and organizational practices.

• Technology Savvy

Demonstrated proficiency in leveraging technology to enhance organizational effectiveness, communication, and service delivery. Experience adopting and integrating digital tools, platforms, or systems to support strategic goals and streamline operations. Awareness and understanding of I&R-specific technologies such as database and call center management programs is preferred. 

• Field Experience

At least one year of experience in an information and referral-related field is preferred.