Summary: The Ethical Practices System (EPS) Specialist enhances the mission of the Association by supporting the coordination of the RID’s grievance system, referred to as the Ethical Practices System (EPS). The EPS Specialist is part of a team committed to the practical application of ethics, specifically the NAD-RID Code of Professional Conduct (CPC), to the interpreting and transliterating professions, as well as to RID members and certification holders and the handling of the organization’s grievance process against allegations of violations of the NAD-RID CPC. The EPS Specialist will assist the EPS Administrator in addressing a broad range of issues as applied to ethics, credentialing, and professional standards and discipline in three core areas: EPS case management, document management, and process management. The EPS Specialist will assist with processing of complaints regarding alleged violations of the NAD-RID CPC following the practices and procedures outlined in the EPS Manual.
DUTIES AND RESPONSIBILITIES
1. Assist with correspondence and inquiries from members and stakeholders regarding ethics related issues, information and referral and technical assistance. Organize inbox and case information as needed in Case File
2. Assist with creation, organization, and maintenance of Case Files, including the complaint, response and any evidence provided by either party
3. Assist with general inquiries regarding the EPS, including referring to Ethics Website, providing copies of documentation (Complaint Form, CPC, CPC in ASL, EPS Policy Manual, etc) create and share links to ShareFIle to upload ASL Narratives
4. Assist with updating Case Tracking, including ensuring parties comply with established timelines and monitoring case thorough process
5. Assist Administrator with inquiries regarding case status
6. Simple case review using established criteria in EPS Policies
7. Create case and load case information into RID’s member database
8. Assist with coordination of mediations, including logistics, location, travel of mediators if needed and tracking reimbursements and other financial costs associated with mediation
9. Assist with compilation of data for organization’s Annual Report and other special requests by members, Board or other departments
10. Assist with the provision of accessible material (Braille, specific fonts and formats) upon request
11. Assist with updating forms and policy manuals
12. Other duties as assigned
Bachelor's degree or higher, preferably in communications, ASL, English, Deaf Studies, Interpreting, ethics, justice, philosophy, health studies, social work, sociology/psychology, social justice, or a related area
At least 3 years of related experience in the responsible administrative experience supporting a unit or project within a complex organization
ASL and written English fluency required
Proven diplomacy skills and commitment to customer service
Experience with database programs
Excellent attention to detail, accuracy, and independent decision-making
Ability to prioritize tasks and meet strict deadlines
Strong interpersonal and communication skills
Ability to work independently while also working collaboratively with a team to develop and carry out projects and duties
Demonstrated administrative and coordination skills
Excellent organizational skills with attention to detail, accuracy and confidentiality
Proficiency in Microsoft Office and Google products
SALARY AND BENEFITS
This is a specialist-level position with a salary range starting at $45,000. Salary is based upon the successful candidate’s experience and qualifications.
RID offers competitive salaries with excellent benefits, including:
Medical/dental/vision/ life insurance
Flexible Spending Accounts
401(k) Retirement contribution matching
Various paid and parental leave policies, and federal holidays off
EAP (Employee Assistance Program)
WMATA Smart Benefits
Flexible schedules and opportunities to work from home
Professional development support
Support for staff volunteerism
TO APPLY: If you are interested in the position, please send a cover letter/video and resume via email, referencing “EPS Specialist” in the subject line, email@example.com for confidential consideration.
Application Deadline: May 15, 2022
The Registry of Interpreters for the Deaf, Inc. is 501(c)3 non-profit, and an equal opportunity employer.
RID has played a leading role in establishing a national standard of quality for interpreters and transliterators. We encourage the growth of the profession, educate the public about the vital role of interpreters and transliterators and work to ensure equal opportunity and access for all individuals.
The mission and values of RID are encompassed in our strategic plan, reflected in the statements below and incorporated into the actions and activities of all RID initiatives:
Mission – What We Do:
The Registry of Interpreters for the Deaf is a professional organization for interpreters who use signed and spoken languages. As members of RID we commit to providing ethical, high-quality interpreting services for our clients; we also commit to our own continuous professional development.
Vision – Our Desired Future:
The Registry of Interpreters for the Deaf envisions a future:
*where the linguistic rights of Deaf people are recognized as equal to those of hearing people, and are supported by RID members;
*where interpreted interactions are as viable as direct communication;
*where RID’s activities and members demonstrate value for the Deaf community and its members;
*and... where the interpreting profession is formally recognized and advanced by rigorous professional development, standards of conduct, and interpreter credentials.
The Registry of Interpreters for the Deaf (RID) understands the necessity of multicultural awareness and sensitivity. Therefore, as an organization, we are committed to diversity both within the organization and within the profession of sign language interpreting.
Our commitment to diversity reflects and stems from our understanding of present and future needs of both our organization and the profession. We recognize that in order to provide the best service as the national certifying body among signed and spoken language interpreters, we must draw from the widest variety of society with regards to diversity in order to provide support, equality of treatment, and respect among interpreters within the RID organization.
Therefore, RID defines diversity as differences which are appreciated, sought, and shaped in the form of the following categories: gender identity or expression, racial identity, religious affiliation, sexual orientation, socioeconomic status, deaf or hard of hearing status, disability status, age, geographic locale (rural vs. urban), sign language interpreting experience, certification status and level, and language bases (e.g. those who are native to or have acquired ASL and English, those who utilize a signed system, among those using spoken or signed languages) within both the profession of sign language interpreting and the RID organization.
To that end, we strive for diversity in every area of RID and its Headquarters. We know that the differences that exist among people represent a 21st century population and provide for innumerable resources within the sign language interpreting field.