Position Summary: Reporting to the Senior Director, Human Resources, the Human Resources Associate has direct responsibility for day-to-day administration of human resources programs. This generalist position provides customer service to employees and managers through support for a wide range of activities including recruitment and staffing, benefits and leave administration, HRIS and records management, and guidance on policies and procedures.
Major Functions and Responsibilities:
Supports full-cycle recruitment and onboarding processes for regular employees, temporary staff, and interns (25%)
Works as a liaison with departments on recruitment, selection, and onboarding activities
Develops strategies to improve recruitment and retention efforts, ensuring outreach to diverse populations; conducts screening and evaluation of applicants
Conducts new employee orientation and streamlines onboarding processes and procedures
Manages relationships with employment agencies; develops and maintains relationships with universities and organizations to assist with intern recruitment
Manages administration of employee benefits, including health and welfare, retirement, and qualified transportation programs (20%)
Processes enrollment changes with service providers; ensures timely and accurate reconciliation and payment of invoices
Organizes and manages annual open enrollment process and conducts benefits orientations for new employees
Provides general benefits information to applicants and employees; works with external vendor to ensure compliance with COBRA notice provisions
Provides high-quality customer service for a variety of employment and NAFSA member-related inquiries (25%)
Responds to requests for verification of employment
Serves as primary contact person for benefits and leave related issues
Assists with health and wellness screenings to ensure safety of employees and guests
Assists with general membership questions and inquiries received via telephone to resolve customer service issues.
Manages implementations, updates, and maintenance of HRIS (10%)
Ensures integrity of employee records and validation tables as well as timely and accurate processing of transactions, including hires, transfers, terminations, and benefit enrollment changes
Supports semi-monthly payroll processing by coordinating changes and reconciliations with accounting and finance staff
Provides guidance and training to employees and managers on system functionality
Researches best practices and recommends required changes to employee communications including policies, benefits information, employee handbook, and other materials (10%)
Provides policy guidance and information to employees and managers on paid and unpaid leave policy issues, including local and federal Family and Medical Leave Acts
Maintains current knowledge of applicable federal state and local laws; recommends changes to existing policies and procedures to ensure compliance with regulatory requirements
Develops statistical reports to monitor and evaluate employment transactions, trends, and metrics, as well as compliance with census requests, audits, and external reporting requirements
Manages document storage, retention, and destruction policies (5%)
Maintains paper and electronic files and records in a highly organized and retrievable manner
Conducts periodic audits of records to ensure compliance with federal, state, and local statutes and regulations
Perform other duties as assigned to support fulfillment of NAFSA’s strategic objectives and goals (5%)
Bachelor’s degree in related field, or an equivalent combination of education and experience
Minimum three years of human resource generalist experience
Demonstrated knowledge of local and federal employment laws, regulations, and compliance requirements
Experience working with cloud-based HRIS systems
Experience with Microsoft Office Suite, with strong working knowledge of Word, Excel, and PowerPoint applications
Excellent oral and written communication skills; strong interpersonal skills with the ability to work with diverse cultures and populations across all levels of the organization
Outstanding organizational and project management skills with the ability to manage time effectively and meet deadlines
Keen attention to detail
Ability to perform basic mathematical and statistical calculations
Demonstrated ability to manage multiple projects and tasks simultaneously and adapt in an environment with shifting priorities
Demonstrated sound judgment, cultural sensitivity and discretion in handling confidential information
Experience with nonprofit, education, or international education institutions
Experience with benefits administration, recruitment, and onboarding activities
Experience communicating policy or procedure information to diverse populations
PHR, SHRM-CP, or related human resources certification
Experience with Paylocity
Scope of Supervision
The position does not have supervisory responsibilities.
As representatives of a membership organization with a broad and diverse range of activities related to education and training, NAFSA staff possess more than simply specialized capabilities. Each individual is expected to take the initiative to become knowledgeable about the organization as a whole. Association members and other staff expect colleagues to be accessible and responsive, to convey a positive attitude, and to exhibit a high degree of professionalism.
The workday is generally 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday.
Travel is required occasionally related to job responsibilities, especially for the annual conference, regional meetings, and other leadership meetings. Participation in the NAFSA annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities.
About NAFSA: Association of International Educators
NAFSA: Association of International Educators is an organization of people dedicated to building a global community and fostering a more peaceful world through advancing international higher education. With approximately 10,000 members, NAFSA is the world’s largest professional development and advocacy organization committed to international learning and creating a more globally engaged, welcoming, and educated United States.
NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all.
NAFSA is a workplace that not only appreciates diversity but believes it is our strength, and we strive to create an inclusive culture for all our team members. NAFSA is proud to be an Equal Opportunity Employer. Learn more about NAFSA at www.nafsa.org.
About NAFSA: Association of International Educators
NAFSA: Association of International Educators is an organization of people dedicated to building a global community and fostering a more peaceful world through advancing international higher education. With more than 10,000 members, NAFSA is the world’s largest professional development and advocacy organization committed to international learning and creating a more globally engaged, welcoming, and educated United States.
We are an organization of individuals who believe that: international education advances learning and scholarship; strengthens America’s diplomatic ties with countries across the globe and is an integral part of national security; and is essential for developing globally competent individuals.
We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all.
NAFSA is a workplace that not only appreciates diversity but believes it is our strength, and we strive to create an inclusive culture for all our team members. NAFSA is proud to be an Equal Opportunity Employer.