At MHA, we’re committed to creating a culture where employees feel valued. We believe in a workplace that fosters positive mental health, and our open culture reflects that. Leaders are available to everyone, people help each other, and the environment is more casual than formal. MHA’s benefits include health insurance with generous employer contribution, 401(K) match up to 5% of salary, dental, disability, generous PTO, flexible work arrangements, and a fund to improve mental well-being.
Telecommuting is allowed.
Internal Number: ANSA02102022
Mental Health America (MHA) is looking for an Affiliate Network Support Associate to join our team. The ideal candidate will be a well-organized, motivated, quick study with experience in administrative and membership support and event planning to support the MHA Affiliate Network and Regional Policy Council (RPC).
The Affiliate Network Support Associate will support the EVP, Affiliate Network, including serving as the first point of contact with affiliates, managing day-to-day communications, and empowering an Affiliate Network focused on interactions, relationships, and knowledge sharing.
In coordination with RPC, the Associate will support the EVP of State and Federal Advocacy to ensure an optimal affiliate experience by garnering participation in the four annual RPC meetings, administrative record-keeping, and assisting with virtual and in-person outreach to stakeholders.
This description is not intended to be an all-inclusive list of duties, but the Associate must also adhere to other duties as assigned.
Although most MHA staff are working remotely due to COVID, this position is eligible for full-time remote employment. However, because many events take place in the Washington, DC area, non-local candidates will be expected to travel regularly (up to 25% when the pandemic ends). Local candidates are strongly encouraged.
MHA staff are required to be fully vaccinated for COVID-19 unless an accommodation applies. MHA complies with federal, state, and local laws regarding reasonable accommodations.
No phone calls or emails, please. EOE.
Skills & Qualifications:
Customer service-oriented; understanding the customer service needs of affiliates, funders and volunteers
3+ years of related experience in membership, affiliate/chapter/component relations, or program management
2+ years of experience working with a CRM or AMS system
Solid working knowledge of Microsoft Office Suite
Exceptional writing, verbal communications, presentation and relationship building skills
Resourceful, with the ability to engage well in a team environment
Highly organized with excellent attention to detail
Works well in a fast-paced environment
Ability to multi-task and adjust to shifting priorities
Significant meeting planning experience desired
Ability and experience managing and troubleshooting member inquiries to find resolutions
Bachelor’s degree in business, nonprofit management, marketing, communications, or project management a plus
Mental Health America (MHA)'s work is driven by its commitment to promote mental health as a critical part of overall wellness, including prevention services for all; early identification and intervention for those at risk; integrated care, services, and supports for those who need them; with recovery as the goal. MHA’s programs and initiatives fulfill its mission of promoting mental health and preventing mental illness through advocacy, education, research and services. MHA’s national office and its 200+ affiliates and associates around the country work every day to protect the rights and dignity of individuals with lived experience and ensure that peers and their voices are integrated into all areas of the organization.