This position has additional benefits including health insurance, 403b retirement plan, paid vacation & cafeteria plan.
This position primarily works indoors. This position is eligible for full or part time telecommuting. Flexible hours may be periodically required to facilitate worldwide communications.
Telecommuting is allowed.
Internal Number: n/a
The Certification Services Manager (CSM)is responsible for oversight and day-to-day management ofHFAC’s certification program services. The CSMsupervises the team of certification officers, responsible for technical review of certification client applications, inspection reports, and mid-cycle changes to operations. The CSM is responsible for ensuring that technical certification work is performed in accordance with HFAC standards and quality management system. The CSMworks closely with the Certification Operations Manager (COM) to ensure successful program management in alignment with HFAC’s program requirements and organizational goals.
DUTIES AND RESPONSIBILITIES
The responsibilities of the CSM include, but are not limited to, the following:
Works with Executive Director and COM to establish program goals and key performance indicators (KPIs), and communicates these to program staff
Supervises Certification Officers, including providing appropriate coaching and regular feedback, and conducting performance evaluations
Managing Certification Officer team workload by assigning and delegating tasks, establishing deadlines, and monitoring team performance
Coordinates with COM to manage certification program workload and ensure smooth flow of clients through the certification process
Oversees technical review of new and renewing applications for certification, and determination of eligibility for certification
Oversees technical review of inspection reports and mid-cycle changes to certification, compliance reports issued to clients, and review of responses to non-compliances
Conducts complaint investigations as directed by the Executive Director
Communicates with clients (via formal notices, email, phone, video chat, or in-person) regarding their compliance status, necessary actions to achieve or maintain certification, clarification of program requirements, and changes to HFAC policies and/or procedures
Maintains precise documentation and records of certification work in adherence to HFAC’s quality management system, always ensuring compliance with HFAC’s confidentiality requirements, and updating client records
Represents HFAC at conferences and tradeshows, as needed
Other duties as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Bachelor’s degree in animal science, agriculture, biology, food science, supply chain management, or related field, OR minimum 5 years equivalent work experience
5+ years of personnel management and customer service experience
Experience working in a professional office and proficiency with computers
Excellent writing, communication and customer service skills
Sincere interest in farm animal welfare
Experience directly with third-party certifications or in a regulatory environment
Experience with auditing/inspecting, food processing, and/or supply chain and logistics management
Experience working within a quality management system
Experience with Microsoft Office Suite, Teams, and Quickbooks