The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today's brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We're looking for mission-driven problem-solvers who can thrive in CTY's diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.
We are seeking an Admissions & Registration Specialist (ARS) who will report to the Associate Director and play a vital role as families and students navigate through the eligibility, admission and registration segments of the enrollment/reenrollment. As a gateway to CTY programs and offerings the ARS is responsible for executing the procedures and policies related to determining applicant eligibility for CTY programs and services. The role is also responsible for executing registration activities, maintaining student records, reporting and providing excellent customer service. It is imperative that this role develop and maintain collaborative relationships with internal and external customers, as well as possess the ability to prioritize effectively, excellent proactively solve problems, manage multiple projects simultaneously with high levels of accuracy.
NOTE: This position is eligible for a hybrid schedule. Up to two days remote per week on Monday and/or Friday. Located at the Mount Washington Campus, Baltimore, MD.
Specific Duties & Responsibilities:
Application Management & Admissions/Eligibility
Process, Petitions, Waivers and Exceptions
Communicates with families to ensure completion and accuracy of all CTY applications prior to determining eligibility (i.e. program, financial aid)
Coordinates all admission functions such as for new and returning students: determines eligibility for course registration
Records Management & Student Services
Maintains student records in the student information system including data entry and batch processing of applications
Prepares requests for student academic records, including Talent Search certificates, program completion certificates, student course evaluations, and official academic records
Coordinates student travel arrangements with parents and JHU travel
Registration & Course Management
Coordinates all registration functions such as: new and returning student registration, add/drop, enrollment certifications, cancellations for non-payment, reinstatements and withdrawals
Data enter CTY credit and noncredit public schedules of classes
Process enrollment requests for online courses within the learning management system(s) daily, including enrollment start date changes, course changes, and instructor transfers
Work with enrollment management, HR and academic teams to add course sections, increase class quotas or cancel courses
Resolves all incidents and requests within defined SLA
Provides substantive reports, quality control and data analysis
Serves as a primary tester SIS enhancement
Assists with the training of new employees as needed
Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records
Minimum Qualifications (Mandatory):
High School Diploma/GED required
Bachelor's Degree strongly preferred
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula
Four years' administrative/academic related experience required
Experience in registration, financial aid or student records preferred
Special Knowledge, Skills & Abilities:
Microsoft Office Suite with advanced Excel skills
Proficient with SharePoint and effective use of advanced software applications
Outstanding customer service skills including effective listening
Excellent interpersonal skills with ability to work collaboratively as part of a team
Ability to work effectively with staff, parents and students from a variety of diverse backgrounds
Familiarity of federal, state and local laws and regulations pertaining to student privacy
Exceptional verbal, written and interpersonal communication skills
Demonstrated organizational skills with proven ability to prioritize workload
Adaptable to changes in technology
Familiarity with CampDocs
Ability to analyze and collaborate on innovative solutions and the implementation of solutions.
Bi-lingual skills preferred
Experience with SIS preferred
Ability to sit in a normal seated position for extended periods of time
The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings
Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required
Frequent communication with internal and external customers and must be able to exchange accurate information in these situations verbally and in writing
Occasional movement about the office to access file cabinets, office machinery, various workstations, etc. including movement from floor to floor using elevators and stairs
Constantly operates a computer and other office productivity machinery, such as a copy machine and printer. Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery
Applicants must be authorized to work in the US
All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect
This position is eligible for a hybrid schedule. Up to two days remote per week on Monday and/or Friday.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Admissions & Registration Specialist Role/Level/Range: ATO 37.5/03/OF Starting Salary Range: $20.02 - $27.51/hr Employee group: Full Time Schedule: M-F. 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: Mount Washington Campus Department name: Registration Personnel area: Academic and Business Centers
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.