Johns Hopkins University seeks a Civic Engagement Director (Senior Program Manager) for its soon-to-be-launched center focused on public sector innovation, city transformation, and civic engagement. The new center will become a globally recognized organization focused on advancing the art and science of public sector innovation, especially among local governments. Specifically, the center will advance research, engage students, and support local governments around organizational, program, and policy innovation.
Working closely with the inaugural Executive Director and other senior leadership, the Civic Engagement Director will play a critical role in developing the center, designing and delivering programs, and building a team to increase the legitimacy and impact of local government innovation with a special emphasis on the ways in which residents contribute to the design, development, and delivery of new services and policy approaches. The Civic Engagement Director will work in close collaboration with Bloomberg Philanthropies, which has been a pioneer in supporting creativity with city halls for the past decade and is providing the initial funding for the new center.
The Civic Engagement Director will build and oversee a team dedicated to improving connections between residents and government using cutting edge methods to tackle pressing challenges in communities around the globe. They will work collaboratively with the leadership and staff across the new center to develop and deliver innovative, community-engaged approaches to public sector problem solving.
The Civic Engagement Director must have a forward-thinking mindset and the vision to deliver impactful programs that benefit residents, both expanding on the legacy of existing initiatives (such asCities of Service) and designing new ones. Our ideal candidate will demonstrate a strong point of view on the opportunity to reimagine the role and opportunities of local governments, what it means to create meaningful civic engagement, and the capacity for transformational resident-driven innovation.
The new center will be committed to addressing structural and entrenched racism and recognizing the public sector's role in perpetuating these legacies over time. We are looking for a leader committed to dismantling systemic racism and a person who recognizes the power of community-led initiatives and grassroots efforts to build stronger communities.
Specific Duties & Responsibilities:
In partnership with center leadership and funders, developing a strategy for civic engagement and resident-driven innovation programming that helps build the field of public sector innovation, including establishing clear goals and measuring progress towards those goals
Overseeing the delivery of multiple civic engagement initiatives and programs in cities around the world
Supporting the University's role in promoting interdisciplinary collaborations with a range of partners and stakeholders to advance research, policy, and practice, with a focus on how resident-driven innovation leads to equitable and sustainable growth in cities
Establishing the center as an international thought leader for resident-driven innovation and civic engagement
Managing and appropriately growing a team of community engagement subject matter experts who each oversee a diverse portfolio of programs and cities supporting work
Onboarding and providing regular training to staff in best practices and delivery methods
Overseeing the development of materials presenting civic engagement trends and results seen in cities
Identifying, developing, and documenting best practices in the field of civic engagement and resident-driven innovation, ensuring these practices are shared and adopted
Overseeing the work of the center's civic engagement staff and partner organizations that deliver technical assistance, ensuring engagements meet targeted goals and are delivered on budget
With the support of the Monitoring & Evaluation team, creating strong baselines to map partner progress, including key metrics associated with the targeted service, as well as qualitative data gathered from user journeys and interviews
Building and maintaining strong relationships with city leaders, elected officials, community stakeholders, and other critical partners
Representing the center to external stakeholders including governments, philanthropy, nonprofit organizations, community partners, and academic and public sector leaders
Demonstrating progress in a compelling way, in cooperation with the center's communications team
Other duties as assigned
Minimum Qualifications (Mandatory):
Master's degree in related field
At least five years' experience in the field of civic engagement or government innovation
Experience managing diverse teams
Additional education may substitute for experience, and additional experience may substitute required education to the extent permitted by the JHU Equivalency Formula
Master's degree in public policy related field or equivalent
Understanding of government, including experience working with cities, states, or national agencies
Government transformation and program delivery experience, changing how government works to serve residents and delivering results-oriented programs, from design to implementation to storytelling and impact measurement
Diplomatic and customer service orientation to liaise with the highest levels of government and successfully achieve common goals in cities—maximizing the impact of programs, pushing for new innovation methodologies that may be unfamiliar, and collaboratively clearing roadblocks
Interest in forging relationships between cities and growing a worldwide network of government innovation practitioners
Strong communications skills to serve as a persuasive representative for programs with cities and partner organizations, and at public forums; as well as with community partners and stakeholders
Ability to capture ﬁndings from user research, partners and clients, and the ideation process to create a bank of best practices and ideas and promote them to a network for widespread adoption, as applicable
Community development or human-centered design or responsive design experience in a government environment
Level of Independent Decision Making:
High level of independent decision making
Sr. Research Data Analyst (2) (WT Sr. Advisor)
Research Program Coordinator (1)
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Sr. Program Manager Working Title: Civic Engagement Director, CCI Role/Level/Range: ATP/04/PG Starting Salary Range: Commensurate With Experience Employee group: Full Time Schedule: 37.5/5 Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60006654-KSAS - Centers for Civic Impact Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.