Counseling, Social Work, Case Management, Program Management, Volunteer Management
The Program Director is responsible for overseeing all Friends of Guest House (FOGH) programs including the Residential, Aftercare and Outreach programs. In addition, the Program Director has oversight of the processes and procedures required to maintain consistent and sufficient program occupancy, while also assuring the smooth daily operations of the residential facility. The FOGH positions that report directly to the Program Director include the Residential Services Specialist Staff, Case Managers, Applications/Intake Coordinator, Pre-Release Program Coordinator, and the Workforce and Life Development Coordinator. As this position works across and between various stakeholders, strong communication and organizational skills are required. Flexibility, a broad skill set, and attention to detail are critical to achieving success in this position.
Supervision of Residential Service Specialists, Case Managers, University Interns other team members
Provide leadership and direction to all Residential Services Specialists (RSS) and Case Management (CM) staff, toinclude: weekly individual and group supervision meetings, recruiting and staffing recommendations to the Executive Director.
Supervise and evaluate the performance, training and professional development of RSS/CM staff, through weekly supervision, and providing frequent training opportunities.
Develop, implement and enforce standards for service delivery to our clients.
Conduct regular RSS/CM staff meetings, communicate policies and procedures, and facilitate team building.
Verify and approve timesheets and leave requests; develop and implement systems and processes to enhance operation efficiency.
Attend all staff meetings and required trainings.
Ongoing collaboration with members of the senior management team (Executive Director, Operations Director, Marketing/Development Director, Clinical Director) and all FOGH staff to ensure robust programming and quality assurance.
Provides oversight of the residential application process, which includes: managing the application team.
Oversee internal and external program reports and ensures timely submission of the reports.
Acts as a liaison between Guest House and community partners, local and/or state government agencies and community groups.
Virginia Department of Corrections (VADOC) Audit Processes
Responsible for overseeing compliance of all required documentation required under contract with the VADOC, including overseeing case management notes, fire drills, menus, etc.
Bachelor’s Degree in Social Work, Social Services, Criminal Justice, or related field; or
A minimum of four (4) years supervisory experience in a human services organization or assisting at-risk populations with histories of addiction, mental illness, homelessness, domestic violence, severe trauma, etc. Note: Work experience with ex-offender population and/or in crisis/trauma environment preferred. Residential program experience a must
Excellent communication skills, including interpersonal, written, presentation and conflict management skills
Excellent organizational and time management skills
Abilities to work effectively with people of diverse backgrounds and exhibit a high level of cultural competence
Proficiency at Microsoft Office
Two (2) years or more work experience in a residential treatment program, halfway house, shelter or similar type program.
Knowledge of medication guidelines is a plus.
Licenses & Certifications:
Valid driver's license & good driving record.
CPR/First Aid certification
NARCAN Training (can be obtained on the job)
PREA Training/Requirements (can be obtained on the job)
Note: Licenses/Certifications must remain in good standing/active during employment tenure with Friends of Guest House.
About Friends of Guest House
Friends of Guest House helps women successfully reenter the community from incarceration. Since our founding in 1974, Guest House has helped more than 3,000 women break the vicious cycle of incarceration, reunite with their families, and reintegrate into their communities.