The Administrative & Program Assistant provides critical support to the association office and helps with program activities.
Major areas of responsibility include
Office management and administrative tasks
Order fulfillment and customer service
Project support for AMWA’s membership and education programs
In fulfilling these responsibilities, the Assistant interacts with members, customers, and other staff.
General administration and activities
Create daily payment batches and monthly reconciliation reports.
Generate sales reports and program participation statistics as needed; work to reconcile sales records with database reports as needed.
Handle building management service requests, copy machine issues, and office product supply orders.
Manage all office and administrative tasks including such items as mail, fax, phone, office and kitchen supplies.
Maintain the postage machine and stamps.com accounts.
Work closely with other staff and provide administrative support as needed.
Essential Skills Certificate Program
Fulfill product orders, coordinate shipments, and manage product inventory.
Update database and curriculum records with enrollment and assessment information and coordinate related communications to learners.
Send payment acknowledgements, process refunds, and handle special shipping requests as necessary.
Support customers with AMWA Online Learning purchases and access.
Process refunds and handle special shipping requests as necessary.
Communicate with, and respond to, customers in answering questions and status inquiries.
Generate sales and program activity reports as needed
Member and Customer Service
Maintain and update records in AMWA’s membership database and other tracking systems.
Review membership transactions to ensure members are successful in joining and renewing, including the student, freelance, and retirement membership processes.
Two to three years of work experience, preferably within a nonprofit organization or association
BA/BS Degree preferred
Strong skills using Excel to manage data and information in spreadsheets
Excellent verbal and written communication skills with attention to details
Comfortable with databases, data entry, and reporting
Ability to prioritize and manage a workflow that involves interruptions and multiple projects at the same time
Strong technology skills including Office 365 Suite, PowerPoint, Survey Monkey, Google Docs
Strong customer service orientation
Professional demeanor and ability to work in a team setting
Experience with association management and event registration systems preferred
Job Status: The Program Assistant may be structured as a temporary position and is classified non-exempt.
To apply, please send a cover letter and resume to email@example.com.
About American Medical Writers Association
The American Medical Writers Association (AMWA) offers its members a unique, welcoming, and collaborative environment in which medical communicators can connect directly with peers and experts, fill gaps in knowledge, and acquire practical resources to help them work efficiently and effectively.
Founded in 1940, AMWA is the leading professional organization for writers, editors, and other communicators of medical information. AMWA's programs and services are designed to fulfill its mission to promote excellence in medical communication and to provide educational resources in support of that goal.