The Manager, Fundraising Systems will serve as the product owner for development databases. This position will provide vision and oversight of Development technology ecosystem, associated business rules, records maintenance, and data analysis.
Principal Duties and Responsibilities
Collaborate with the Director, Development & Marketing Administration to design and manage USO’s future Development reporting solution, including centralized data warehouse and transactional reports (i.e., Raiser’s Edge and DMDB systems).
Serve as the lead for database management, integration, enhancement, and conversion projects. Identify and document development database needs on an ongoing basis and provide leadership in executing optimization efforts; troubleshoot data integration issues.
Develop technical solutions for streamlined data storage, maintenance, and delivery in support of program and vendor needs.
Collaborate with fundraising teams to identify and set up standard reports and dashboards for staff to run independently; support other ad hoc reporting requirements.
Maintain integrity of databases through regular internal audits and oversee and/or perform data cleanup projects.
Oversee production of monthly revenue reclass & reconciliation reporting. Collaborate with the Finance team to ensure all gifts and pledges are accurately represented in development and financial databases.
Train staff on use of the database and provide regular updates on best practices.
Other duties as assigned.
Job Specifications - Minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.
5+ years in systems and/or development operations, specifically in database management systems and database reporting. Advanced experience with Blackbaud tools, Raiser’s Edge experience required.
Experience with enterprise reporting tools.
Demonstrated knowledge and experience in the use of automated business and systems tools needed to support the efficient management of development operations.
Excellent communication and interpersonal skills, political astuteness, and a strong customer service orientation.
The ability to communicate technical subjects to non-technical audiences and translate fundraisers’ needs into effective and cost-effective technical solutions.
Excellent organizational skills, including the ability to prioritize and manage multiple tasks, meet deadlines, and use logic and analysis to troubleshoot software problems.
Ability to exercise decisiveness and good judgment in situations requiring the evaluation of information to reach creative solutions.
Demonstrated knowledge of the principles and practices of nonprofit, database administration, and records management in support of charitable giving.
An understanding of the types of data, reports, and analyses needed to support the fundraising efforts of a large nonprofit.
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise and to use discretion; exercise good judgment, tact, and diplomacy; and maintain strict confidentiality.
Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
Ability to achieve desired results while working collaboratively in a team environment.
Must be a strong advocate of the USO’s mission.
About United Service Organizations
For more than 78 years, the USO—a private, nonprofit organization—has served the men and women of the U.S. military, and their families, throughout their time in uniform – from the moment they join, through their deployments and as they transition back to their communities.
Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.