As the FDirector, Database Administration for the American Kidney Fund (AKF), you will be part of our leadership team, helping us make organization-wide data-driven decisions based on the data and analysis which you provide. With over $300 million processed annually through our development CRM, data integrity, accuracy, and security are very important. You will take ownership of our database, lead our database team (two associate directors and two associates), and work closely with this team to establish processes for reporting and standards of accuracy. You will support staff by transforming raw data into actionable insights through building queries and creating regular and ad hoc reports.
In this role, you will direct all of AKF’s data management activities with a particular focus on consolidating constituents in a single system to enable enhanced stewardship and communications. You will manage our Customer Relationship Management (CRM) system and work with IT and other departments to integrate constituents from other areas of AKF. You will also ensure back-end development operations (including but not limited to data entry and gift receipting) are conducted with accuracy and in a timely manner.
The American Kidney Fund is the nation’s leading nonprofit working on behalf of the 30 million Americans with kidney disease. Our mission is to help people fight kidney disease and live healthier lives, and we fulfill that mission by providing a complete spectrum of programs and services. Ninety-seven cents of every dollar we spend goes to patients and programs. Our steadfast commitment to stewardship of the donated dollar has resulted in the highest ratings from organizations that evaluate charities, including being named a Top 10 Charity by Charity Navigator, placing AKF on Charity Navigator's list of the Top 10 charities to receive the most consecutive 4-Star ratings.
Responsibilities of the Director, Database Administration
Study and maximize Development’s CRM data structure to ensure it conforms to best data practices.
Establish standards and business rules around the use of new, existing, and legacy data. Closely monitor data quality and make adjustments to internal policies and procedures to ensure a minimum of 95 percent accuracy on de-duplication, gift information, biographical data, demographic overlays, and other key data points as defined.
Provide timely information and insights that enable internal or external stakeholders to make/improve decisions, optimize processes and plans, and work proactively.
Monitor development software updates and work with IT staff to ensure timely updates.
Ensure appropriate staff and/or vendors participate in system testing following Development’s CRM software updates and disaster recovery testing.
Identify trends and other insights; provide analyses on Development’s CRM data.
Work with internal and external stakeholders to create a suite of reports and dashboards to support fundraising, communications, and stewardship efforts.
Manage fundraising system KPI’s with thresholds (green, yellow, red), identify when thresholds are low or going in the wrong direction, and take appropriate action.
Create a Development CRM training program for onboarding new staff and ongoing training for existing staff.
Serve as liaison for all vendor relationships in support of data management, ensuring that all requests are handled in a timely manner.
Participate in the annual budget process; make recommendations to the senior director for new and/or development software changes to ensure work productivity, and/or staffing in support of Development activities.
Represent Development as the subject matter expert for the Development CRM, working collaboratively on organization-wide business intelligence, integration, and software efforts and tools.
Ensure data within the CRM system can be leveraged for annual external audit.
Ensure deliverables associated with the CRM system are provided within agreed upon timelines to support IT audit.
Ensure revenue recognition within CRM reconciles with revenue recognition in AKF’s finance systems (Dynamics SL).
Coordinate and work with IT to perform data integrations from upstream systems.
Supervise Constituent Data team members responsible for donor data entry and corresponding acknowledgment and reporting processes. Ensure that acknowledgments and tax receipts are updated as needed.
Qualifications of the Director, Database Administration
7+ years of relevant experience with data analytics.
3+ years of supervisory experience.
Demonstrated competencies in anticipating, project planning, prioritizing, and reacting to changing needs and situations with professionalism and integrity.
Proficiency in Blackbaud Raiser’s Edge (or another CRM system), Blackbaud Luminate Online (or another CMS system), Import Omatic (or another import tool) and Microsoft Office.
Crystal Reports and Tableau experience preferred.
Ability to handle confidential matters with a high level of integrity.
Attributes of the Director, Database Administration
Data driven. You are comfortable in the data. Great policy requires more than “big picture” ideas – it requires solid analysis, and you are willing to do the rigorous analytical work that’s required.
Analytical. You have incisive analytical skills and the ability to make critical assessments. You can identify and frame problems and set priorities.
Business minded. You identify and analyze needs, and can implement procedures that enhance productivity. You thrive on efficiency and are always looking for ways to improve. You have the ability, curiosity, and interest in extracting data from a variety of sources to produce meaningful reports. You can interact meaningfully with all members of an organization.
Detail oriented. You are detail-oriented, but you can also see the big picture and understand how the details relate to the overall mission of the organization.
Great communicator. You are able to deliver complex information to a variety of audiences in a credible and presentable way.
Autonomous. Although we stay in close communication with each other, we don’t micromanage. We trust you to do your job well without much supervision.
Project management expertise. Your ability to coordinate with internal and external stakeholders and drive results showcases your superb project management skills.
What’s Attractive to the Right Director, Database Administration Candidate?
We are financially strong and the only health nonprofit included in Charity Navigator’s list of the top 10 charities with the most consecutive 4-star ratings.
You will have work-life You will be able to take advantage of both flexible schedules and 1 telework day every other week.
AKF offers a comprehensive benefits plan designed to meet the needs of all our employees that includes health, dental, vision, life, short- and long-term disability, flex spending, and generous leave.
To Apply for the Director, Database Administration position with AKF:
Simply email your resume to Ellen Greenwood at email@example.com with “AKF – Director, Database Administration / 2018-2390 ASAE” as the subject of the email.
Staffing Advisors has been engaged to find the right candidate and is committed to helping create a diverse work environment for our client. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. This position may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.