Classified Title: Outreach Coordinator Working Title: Recruitment Coordinator Role/Level/Range: ACRP/04/MD Starting Salary Range: $62,000 - $65,000 Employee group: Full Time Schedule: Monday - Friday 8:30 am - 5 pm Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: Recruitment Personnel area: Academic and Business Centers
The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today’s brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We are looking for mission-driven problem-solvers who can thrive in CTY’s diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.
The Recruitment Coordinator will focus on identifying, supporting and fostering the enrollment of new students who will benefit from CTY’s Summer, Online and Family Academic program offerings. A successful Recruiter will accomplish this by measuring the impact of recruitment methodology, leveraging data to determine geographical focus, and building strong relationships with new and existing partners while maintaining compliance requirements. The role requires an ability to speak to external trends and factors affecting recruitment to inform internal decisions. Diligence in following up with schools and families, and tracking those activities systemically, is essential to the role.
Independently manage an established geographic territory, including all recruiting and conversion activities.
Recruit program applicants matching organizational fit, and qualifying standards.
Provide proactive program advising and guidance, to potential and current program participants on process and available opportunities utilizing specific knowledge gained of those offerings.
Manage and conduct calling campaigns to parents of identified students.
Build, maintain, and strengthen a support network of internal and external partners to assist in meeting assigned recruitment goals.
Meet with school counselors and administrators to promote CTY Summer, Online and Family Academic programs within an assigned territory and as required to assist other recruiters.
Research and resolve program enrollment challenges for parents, students, and school administrators by working both independently and with internal content matter experts utilizing specific knowledge gained of program eligibility, registration criteria, financial aid information, and deadlines.
Serve as the first line of contact for incoming calls, voice mail, email, and written inquiries from parents, school counselors, GT coordinators, and outside partners to provide information on eligibility requirements, policies, procedures, and application status.
Update all recruitment and prospect rosters as necessary, including working to maximize roster usage for school testing and presentation event.
Monitor and report conversion rate for regions and provide analysis using market data and industry knowledge.
Analyze trends in recruitment programs to inform strategies for program growth.
Implement outgoing communications related to the application and enrollment process, as outlined by the Assistant Director and Director.
Utilize information collection platforms to gather leads during information sessions and workshops.
Create, package, monitor, and distribute resource materials for student recruitment activities.
Update the customer relations management (CRM) system and database when communications are sent, including the organization of communications campaign implemented during key recruitment efforts.
Coordinate travel to facilitate school visits, presentations, and targeted events and fairs; administer testing sessions, where applicable, for school, district, and community partners.
Ensure information sharing is done within accordance to FERPA and organizational policy, and done so only when covered by completed authorization and consent documentation.
Ensure that responsibilities are performed in alignment with CTY mission statement and current organizational objectives.
Remain knowledgeable, current, and responsive to changes in office protocol and procedure.
Conducts special projects and other duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Bachelor's degree (from a regionally accredited college or university) required.
Three years of related experience (admissions, community development).
Experience with student information systems, customer/constituent relationship management systems, and presentation/meeting platforms.
Excellent communication skills, including demonstrated skill in oral and written expression of information, ideas, and policies with ability to inspire an audience to action.
Demonstrated public speaking skills to present CTY at information sessions and open houses.
Demonstrate thorough understanding of audience needs and motivators.
Valid driver’s license and willingness to travel –personal transportation is required.
Experience with programs specifically for academically talented students a plus.
Required Special Skills and Knowledge:
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook (email, calendar, and contacts).
Ability to use appropriate systems to provide analysis and metrics related to enrollment.
Must be able to build and maintain the trust and confidence of school administration personnel, parents, students, and other constituents.
A collegial attitude, high energy, and a commitment to helping advanced learners achieve their full potential are essential.
Able to work with diverse populations and has a proactive customer service orientation that anticipates customer needs.
Physical Requirements for the Job:
Ability to sit in a normal seated position for extended periods of time, and ability to stand for extended periods of time during presentations and events.
Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery.
The incumbent will be required to communicate regularly via telephone and face to face with internal and external customers and must be able to exchange accurate and timely information in these settings.
Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.
Incumbent in this position needs to move about inside the office, and between buildings and campuses.
Must have the ability to lift/move 25 pounds of materials for information meetings and testings.
Requires some evening coverage, occasional weekends, as well as flexible scheduling during peak recruitment times.
Travel in and around assigned region is required. Access to personal transportation is required.
Applicants must be authorized to work in the US.
All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.